Support
Got a question or running into an issue? We are here to help. Email us anytime at narendranprajith@gmail.com and we will get back to you within 1–2 business days.
Frequently Asked Questions
How do I cancel my Dopiq subscription?
Open the Dopiq app or visit dopiqapp.com, sign in, and go to Settings. From there you can cancel your subscription, which will remain active until the end of your current billing period. You will not be charged again after cancellation.
How do I request a refund?
Refund requests are handled on a case-by-case basis. Email us at narendranprajith@gmail.com with your account email and a short explanation, and we will review your request within 1–2 business days. App Store purchases follow Apple’s refund policy and can also be requested through your Apple ID account settings.
Is my data private?
Yes. We never sell your data and never share it with advertisers. The simulation activity inside Dopiq stays tied to your account so we can show you your savings and streaks, but it is not used for anything else. See our Privacy Policy for full details.
I forgot my password. What do I do?
Go to dopiqapp.com/signin and use the password reset flow there. If you signed up with Google or Apple, just use that same provider to sign back in — there is no separate password to reset.
The app is showing a blank screen or not loading. What can I do?
Try closing the app fully and reopening it. If you are signed in on the web at dopiqapp.com but the iOS app is not picking up your subscription, sign out of the iOS app and sign back in to refresh your session. If the issue persists, email us at narendranprajith@gmail.com with details and we will look into it.